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Satisfaction with online coaching is higher than with offline coaching, at least for the medical entrance exam, NEET.
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A survey of students who enrolled for NEET coaching, and subsequently cracked the national-level medical entrance exam, found that candidates who enrolled for online coaching reported higher levels of satisfaction with quality of teaching, study material, and frequency of tests. The only parameters on which offline coaching trumped online were related to interaction with faculty and doubt-solving. About half of those who took online coaching said they were “satisfied” with the quality of interaction and doubt-solving provided.
Over March, Careers360 conducted a survey among students to gauge the impact of coaching on their academic careers – both their performance in the entrance tests for which they were coached and the school board exams. Over 700 students responded to The Big Questions survey on the National Eligibility cum Entrance Test (NEET).
The responses to the survey suggest that at least half of the students were unhappy with some element of the NEET coaching programme they joined, mainly the one-to-one interaction and doubt-solving session, both of which coaching centres tend to advertise. Nearly 50 percent of the respondents said they did not receive either.
The survey sought to understand and analyse the standard of online and offline coaching for NEET and its influence on student’s performance in board exams.
A total of 716 students took part in the survey. Of them, 415 students had secured admission in a medical college in India and these were the students who answered the rest of the questions. In total, 328 students disclosed the names of the colleges they joined. Of them, 17 took admission in one of the All India Institutes of Medical Sciences (AIIMS) – three in AIIMS Delhi, four in AIIMS Kalyani, West Bengal, and the rest in other AIIMS.
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Among the respondents for the question on quality of coaching, on average about 70 percent of students were satisfied with their coaching quality.
The responses show that online coaching suffers from low interaction with faculty and less effective doubt-solving measures, leaving around 50 percent of the students not satisfied with the standards.

Satisfaction With Coaching (In %)
The students who got admission in one of the medical colleges in India were the only ones who answered the questionnaire further. When asked about the board of education they graduated from, more than 75 percent of the students responded. The distribution of these students by the Class 12 school board is given below.
Respondent of School Board
The survey sought to understand if the coaching classes – online and offline separately – helped with the board exams as well. However, in the case of some boards, the number of respondents was too small for the results to be conclusive. For instance, the number of respondents from CISCE board was nine in total – three for online coaching and six for offline.
A total of 53 students from CBSE responded to the question on coaching and board exams – this was the largest number. For online coaching, about 50 percent of these CBSE students said they found it helpful for the board exams as well. For online coaching, it was 63.3 percent.
As for the state boards, around 58.3 percent said online coaching helped in the board exams; while 70 percent of students using NEET offline coaching said it helped in the boards. There was overlap between the two groups with the total number of respondents picking online, offline or both coming to 44.
When asked if the students had joined other coaching or short term courses while preparing for NEET, 36 percent of the students who had opted for offline coaching said they had. While for online coaching the corresponding figure was just 9.4 percent.
These percentages in both the cases- online and offline coaching- are higher than that of students preparing for JEE, the entrance exam for engineering.
On Question asked by student community
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